Doghead Dog crates

Delivery time Austria: 1 business day via GLS

Doghead AGB

General terms and conditions

General Terms and Conditions (GTC) of the sole proprietorship Andrea Wallner


§1 General regulations

These General Terms and Conditions apply to all orders placed by private individuals via our online store. Should further contracts arise from this contract, they also apply to these. We do not recognize the terms and conditions of our customers in any case, even if the customer has not expressly objected to our conditions when placing the order, unless it is expressly agreed otherwise in writing.

You can reach our customer service for questions by email or by phone number at deposited email address and their business hours.

§2 Submission of offers

Conclusion of the contract

The subject of the contract is the sale of goods.

If an item is placed online by us, the activation of the offer page at Willhaben or on our homepage constitutes a binding offer to conclude a purchase contract under the conditions contained in the item page.

The Willhaben GTC or the terms and conditions of our GTC's apply to the conclusion of the contract.

1 All offers are subject to change for us. This applies with regard to quantity, type and scope of deliveries and services. All documents associated with the offers remain our property and are protected by copyright. It is not permitted to duplicate these documents without our knowledge and / or to provide third parties with access to the documents in any way.

All orders require written confirmation on our part. Verbal agreements are not binding in any case and all declarations are only binding if they are confirmed in writing (also by e-mail) by authorized representatives.

§3 Price provisions, availability of goods, quality of goods

1. Unless otherwise agreed, the prices shall be understood to include packaging ex warehouse.

The prices stated on the pages include the statutory value-added tax and other price components and do not include postage.

3. colors may vary significantly for technical reasons. Images are for illustrative purposes only and may differ from the product.

4. if, at the time of the customer's order, no copies of the selected

If the product is not available or if defects in the product are apparent before shipment, the supplier shall inform the customer of this in the order confirmation. If the product is permanently not available, the provider refrains from a declaration of acceptance. A contract is not concluded in this case.

Errors and omissions excepted, especially regarding the availability of goods.

§4 Payment

(1) In general, our terms and conditions of order shall apply to payment. If nothing has been specifically agreed, our general payment regulations shall apply.

Payments are to be made within 7 days gross by advance bank transfer or by cash on delivery directly to the parcel delivery service. All costs arising from the aforementioned methods of payment shall be borne by the customer. We do not recognize foreign fees.

2. if we do not receive the payments within two weeks, we will be released from our

make use of the right of retention. We are entitled to send the customer a reminder, setting him a grace period of 10 days. If these days pass without the customer making the payment, we are entitled to withdraw from the contract.

§5 Retention of title

The goods remain our property until full payment. Before transfer of ownership, pledging, transfer by way of security, processing or transformation is not permitted without our consent.

§6 Delivery conditions

Parcels are delivered within the EU with DPD, GLS, DHL or the Austrian Post.

§7 Notice of defects and warranty

We are liable for defects of the goods, which also include the absence of warranted characteristics, as follows:

1. notices of defects must be received by us immediately after receipt of the goods in writing in the form of a letter or by email at:

(2) If the customer does not give us the opportunity to convince ourselves of the defects, in particular if he does not immediately provide the rejected goods or samples thereof upon request, all claims for defects shall lapse. In the event of a justified, immediate notice of defect, we shall take back defective goods and deliver faultless goods in their place.

If we do not comply with the obligation to deliver a replacement or to rectify defects or do not do so in accordance with the contract, the customer shall have the right to reduce the remuneration or, at its option, to rescind the contract.


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